Privacy Policy
Effective date: January 2, 2026
Overview
VividLumen Speaking (“we”, “us”, “our”) respects your privacy. This policy explains what personal data we collect, how we use it, and your choices. We design experiences with minimal data collection consistent with our Scandinavian approach to clarity.
Data we collect
- Account data: name, email address, and password hash if you create an account.
- Transaction data: selected courses, billing address, and payment confirmations (processed by payment providers; we do not store full card numbers).
- Communication data: messages you send via forms or email.
- Usage data: pages viewed, device/browser information, and approximate region derived from IP for security and analytics.
- Local preferences: theme selection, favorites (“Fallows”), and cart contents stored in your browser’s localStorage.
How we use data
- Provide and improve courses, coaching, and support.
- Process transactions and send necessary service communications.
- Personalize learning paths and remember your preferences.
- Maintain security, prevent abuse, and comply with legal obligations.
Legal bases
We process data to perform a contract (course delivery), based on your consent (marketing), and for our legitimate interests (service integrity and analytics), balanced against your rights.
Cookies and local storage
We use essential cookies for session management and analytics cookies with consent. Favorites (“Fallows”) and cart data are stored locally in your browser and are not sent to our servers.
Data retention
We retain account and transaction data as required by law and to support your learning history. You may request deletion of your account data; we will honor requests subject to legal requirements.
Sharing
We share data with service providers (hosting, analytics, email, payment) under contracts that require safeguarding and limit use to our instructions. We do not sell personal data.
International transfers
Your data may be processed in countries other than your own. We use appropriate safeguards such as Standard Contractual Clauses where applicable.
Your rights
- Access, correction, deletion, and portability of your personal data.
- Object to or restrict certain processing.
- Withdraw consent where processing relies on consent.
Security
We apply administrative, technical, and organizational measures to protect personal data. No system is perfectly secure; we continuously improve controls.
Children
Our services are not directed to children under 16. If we learn we collected data from a child, we will delete it.
Contact
Questions or requests: [email protected] or +1 (415) 689-1034.
Changes
We may update this policy. Material changes will be announced on this page with a new effective date.